Mailbox Management Audience Analysis

Students are state employees who come from throughout the state of Kentucky. They will receive training in one of the two training facilities in the L&N Building. The facilities are on the fifth and tenth floors, and both have a state of the art computer lab that will accommodate twelve students. There will be ten students per class for the Mailbox Management lesson. Students who make up the classes for this lesson plan are expected to be heterogeneous in almost every respect, including experience level. Experience level does not equate to expertise, however. Education and reading levels vary, but all students are capable of understanding and speaking English very well. Attitudes toward training will be varied, ranging from opposition, to reluctance, and finally, to positive anticipation. Age range will vary from 20 to sixty years. The older students may be expected to offer more resistance to training, perhaps, but this can vary by the location that students come from. Employees working at the L&N Building may offer more resistance than employees in the counties, where there seems to be a more positive attitude. Education levels vary, with few students having college degrees. The majority of students with college degrees are in supervisory positions, but some of these people acquired their degrees twenty years ago, before they had the opportunity to gain computer skills that are necessary in today’s workplace. Eighty-five percent of the students will be female, with at least fifty percent of these married.

Although the training will be remedial in nature, most students never had the opportunity for initial training where they would have acquired good habits at the start of their career.