Job: CHFS Employee

Function A: Mailbox Management

Sub-Function A: Mailbox Management

Task A: Opening, Managing, and Closing Your Microsoft Outlook Mailbox

Steps:

1. Locate the Outlook icon on your desktop, place your cursor on it, and double-click with your left mouse button.

2. Expand all folders and subfolders in the Outlook mailbox by clicking with the left mouse button on the “+” beside each folder.

3. Expand all folders and subfolders in your Outlook Personal Folders by clicking with the left mouse button on the “+” beside each folder.

4. Insure that you have all folders expanded: No “+” displayed.

5. Using the right mouse button, click on the “Personal Folders” icon.

6. Select “New Folder” with the left mouse button.

7. Enter the name “TEST 1” for your new folder.

8. Click on the OK with the left mouse button.

9. Using the right mouse button, click on the “Personal Folders” icon.

10. Select “New Folder” by putting your cursor on the “New Folder” icon.

11. Enter the name “TEST 2” for your new folder.

12. Click on the “OK” with the left mouse button.

13 Begin a drag and drop email move by placing your cursor on an item in your “Inbox”.

14. Depress the left mouse button – Do not release it.

15. Drag the cursor over to the “TEST 1” folder you created in your personal folders.

16. Release the left mouse button. Your mail moves from the Inbox of your mailbox to the “TEST 1” folder of your Personal Folders

17. Using the ‘drag and drop method’ indicated above select email items or folders in your mailbox “Inbox” folder. Move them to the “TEST 1” folder in your Outlook Personal Folders. Wait for the copy to complete.

18. Using the ‘drag and drop method’ select remaining email items or folders in your mailbox Inbox folder and move them to the “TEST 1” folder in your Outlook Personal Folders. Wait for the copy to complete.

19. Using the ‘drag and drop method’ select email items or folders in your mailbox Sent Items folder and move them to the “TEST 2” folder in your Outlook Personal Folders. Wait for the copy to complete.

20. Using the ‘drag and drop method’ select remaining email items or folders in your mailbox Sent Items folder and move them to the “TEST 2” folder in your Outlook Personal Folders. Wait for the copy to complete.

21. Recall that by using Steps 5 and 6, new folders under your Personal folders can be created and given names of your choice. Instead of using specific names for these folders as we did (TEST 1 & TEST 2), you can give them any name you desire.

22. Double Click on the Outlook icon in the top left corner of your screen to close out of the Outlook email application.

23. When you are asked if you want to delete items in your “Deleted Items” folder answer “Yes”. Your Deleted Items Folder will contain mail items you manually deleted from other folders.